Google Pay: Save, Pay, Manage 17+

Hi Team,

This is a feedback for you to look into this issue now, one of transactions is failed and the amount been debited from my bank account but it’s not been refunded automatically. When I contacted the GP Team for this, I was told it will be credited to the beneficiary within 3 business days and I will have to contact them to get that back. This is a ridiculous process and there is no ownership that GP holds with any transaction other than simply debited money. I had same scenario couple of times and o had to contact the receiver to give the money back(like seriously!!!!). I am now in an ever more plight this time, I should be contacting a government organisation (IRCTC) to get my money back, I absolutely have no hope for this and it’s frustrating.

This is to bring to your notice that I am not happy with the service this app provides. The transactions I make through this consistently fails and getting a refund back is being a nightmare every time. I am seriously doubtful of choosing Google pay for payments in the future as I cannot afford to stake my money on some volatile application which fails most times nor I will recommend any of my friends to use this.

So my story short, i believed google, started investments via gpay, groww app, all payments via gpay etc all we good. One fine day my gpay opened and it was shown the account is temporarily suspended, please fill the form. I did the same, my debit card pic was asked, gave it, bank statement, all whatever required was given. Despite that there was no ray of hope from google. Finally i tried reaching the google support center which is actually not even there i feel, coz there is no customer support even properly. Finally after a long queue i made it to the customer support executive, now from there the same thing is happening for last few months. First they ask what the problem is, i tell what happened, they say they need to check on it, i tell its already done many times and dont you guys have any records of this, they say no, we need to check again. At last a mail comes saying, we are sorry, we cant discuss whats the issue but we are sorry for the inconvenience. I mean if you dont know the issue then how could you rectify it? I had a word with a senior authority from google and checked and verified my account saying no issues at all...!!

This is a classic example of how a huge company treats the small finances of a common man. I will be taking this legal and will go to wherever it has to be...!!! I am not able to manage my finances and investments just coz i trusted this...!!! Please dont be in trap...!!!

Google pay do not value customer money. I am using this app for some time I am very unhappy with the services. In a day out of 24 hours half of the time bank serves are not available while using Google pay. There is no control on the transaction to hold.

I am addressing a issue. I made the payment to Uber driver. I received notification that the transaction has been failed and money has been deducted from my account. It takes 3 working days to process a transaction which is too long. As a customer I can not ask Uber driver to hold for 3 days to amount credited to the account. I made the payment by cash. And called google pay and bank personnel both to please stop the transaction. Even after my request no one helped me on the issue after 3 days find credited to merchants accounts. Now I have advise to contact merchant to get refund neither bank nor google pay can assist. I am supprised who when a customer getting notifications of failure of payment that transaction will still remain as “processing” status. Now I have asked to show the evidence that you received payment failure notification. Google saying me go to bank, bank pushing me to contact merchant. They are just doing passing the ball.

My personal experience I am very unsatisfied by the service from Google pay. I am using other UPI apps like Paytm, phone pay, axis bank app, are providing far better and fast services than google pay.